Step 1 — Get everyone out and check for utilities
Move every person and pet away from the impact zone, including rooms below the damaged ceiling. Look up: if the tree contacted a power line, assume the line is energized and stay at least 35 feet back. Call 911 if anyone is injured or trapped, then CenterPoint Energy if utilities are involved.
Step 2 — Shut off utilities if safe
If you can safely reach your main electrical panel without crossing the damaged area, shut off power. If you smell gas, leave immediately and call the gas company from outside. Do not light anything, do not flip switches.
Step 3 — Document everything
Photograph and video the tree, the structure damage, the room interior (especially water intrusion), and the surrounding yard from at least four angles. Time-stamps matter. This is the single highest-leverage thing you'll do for your insurance claim.
Step 4 — Call us
Live human on the phone in under twelve seconds. We dispatch the right rig (crane vs. ground), bring tarps and ground protection, and start water mitigation on open roofs before the next rain band arrives.
Step 5 — Call your insurance carrier
You can call us and your insurer in parallel — we don't need adjuster approval to start emergency mitigation, and insurers expect homeowners to prevent further damage. Save every receipt.
At-A-Glance Checklist
- ✓Get all occupants and pets out of impact zone
- ✓Stay 35 ft from any contacted power line
- ✓Shut off electrical main if safely accessible
- ✓Photo and video documentation from 4+ angles
- ✓Call our 24/7 line for live dispatch
- ✓Notify your insurance carrier
- ✓Do not enter rooms with sagging ceilings
Frequently Asked
Should I try to move the tree myself?+
No. Even small fallen trees store tension that can release violently when cut. Wait for licensed crew with rigging and PPE.
What if it's raining and water is coming in?+
Move belongings out of the impact zone, place buckets, and call us — we tarp the roof opening as part of emergency mitigation, usually within the first response visit.
How long until my house is liveable again?+
Tree removal and tarping is typically same-day. Structural repair timeline depends on damage scope and your insurance/contractor pipeline.
Live dispatcher answers. Flat-rate quote on-site. No fix, no fee.