The first 60 minutes after a tree falls
Step one is human safety: get everyone away from the tree, the structure it landed on, and any line it is touching. Do not climb on the trunk to assess damage — saturated root balls can shift under weight. Take wide-angle photos from at least three sides for your insurer.
Step two is the call. Tell our dispatcher the species if known (oak, pine, magnolia), the approximate diameter, what it hit, and whether utilities are involved. We allocate the right equipment — crane vs. chipper-only — before the truck rolls.
How fallen trees are removed safely
Crews work top-down: limbs first to reduce weight, then the crown, then sectional trunk cuts. On homes, we install ground protection mats and tarps over open roofs before extraction. On vehicles, we use cranes to lift the bole vertically rather than dragging laterally — this prevents secondary panel and glass damage that adjusters love to deny.
What is included in your flat rate
Felling cuts, sectional removal, stump flush-cut to grade (full grinding optional), all debris hauled off-site, raked clean, and a photo packet emailed within 24 hours for your records or claim. Stump grinding, replanting, and decorative crown reduction on neighboring trees are quoted as add-ons.
| Diameter at breast height | Larger = more cuts, larger crane |
| Object struck (roof, fence, car) | Adds protective rigging |
| Access (HOA gate, narrow lot) | Mini-skid vs full truck |
| Utility involvement | Requires CenterPoint coordination |
| Time of day / weather | Flat — we don't upcharge for nights |
Frequently Asked
What if the tree fell from a neighbor's yard?+
Liability usually follows the property the tree landed on, not where it originated, unless the originating owner had documented prior notice of decay. We document both sides for your insurer.
Do you remove the stump?+
Flush-cut to grade is included. Full stump grinding is an add-on we quote on-site (usually $75–$250 depending on diameter).
How long does removal take?+
Most residential fallen-tree jobs in Sugar Land complete in 2–6 hours. Trees on structures with crane work can run a full day.
Live dispatcher answers. Flat-rate quote on-site. No fix, no fee.